Field Service Management in Microsoft Dynamics GP
Microsoft Dynamics GP field service management is a solution for organizational profitability and customer satisfaction. The combination of a complete field service solution with superior business management capabilities helps you manage all aspects of your operations.
Why Microsoft Dynamics for field service?
Strengthen customer relationships, empower field employees, increase sales
- Improve your ability to service your customers, schedule technicians, and better manage the cost of providing field service.
- Manage complex field service operations with higher levels of profitability and customer satisfaction. Four powerful modules integrate essential accounting, distribution, and service processes to increase technician productivity, reduce overhead, and open up new revenue opportunities while focusing on what's important—your customers.
- Take advantage of in-depth Contract Administration reports, including a Contract Retainage Report, Contract Revenue Report (by Header), and Contract Revenue Report (by Line) to help you increase your bottom line.
Contract Administration: Maintain unlimited contract price books, monitor profitability against service calls, and recognize revenues through five different methods.
Depot Management: Track parts, labor and expense details. Create a Parts Usage report. Manage spare parts and trunk-and-lot tracked stock inventory.
Preventive Maintenance: Forecast purchasing and scheduling requirements based on time in service or product usage. Coordinate open service requests with upcoming preventive maintenance calls. Track details of Preventive Maintenance activities.
Service Call Management: Track and update new and historical service calls against a contract, service warranty, and current inventory. Time execution, coordinate customer schedules, assign appropriately skilled technicians, and escalate calls automatically.
Other Modules of interest include:
